Frequently Asked Questions
Everything you need to know about your SIAHELIXIRS experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide located next to the size selector. We recommend measuring yourself and comparing it to our size chart for the most accurate fit.
Are your materials sustainably sourced?
At SIAHELIXIRS, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled fibers, and we work exclusively with Fair Trade certified factories.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.